frequently asked questions

when will my credit card be refunded?

Once your package has been received, your refund will be processed within 7-10 business days. If there is a refund due, a credit will be issued in the original form of payment.

The credit may not show up until your credit card's next monthly billing cycle. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

are purchases on this website really tax free?

Sales tax only applies to the states of Arizona, California, Florida, Georgia, Hawaii, Illinois, Massachusetts, North Carolina, New Jersey, Nevada, New York, Pennsylvania, Tennessee, Texas, Virginia, and Washington.

is ordering over the internet secure?

Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.

what countries do you ship to? what about duties?

We're proud to offer international shipping. View our international shipping rates. Remember, shipments outside of the U.S. may be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information.

do you ship to po boxes or apo/fpo addresses?

For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses.

if i send my package as a gift, will the recipient receive the invoice?

No, there won’t be an invoice in the package. There will be a packing slip with pricing information omitted. 

what is your return policy?

We guarantee our merchandise to be free of manufacturing defects. If you feel you have received a defective item, this will need to be reviewed by our internal operations team. For further assistance, please reach out to our customer support team here.

• Items returned within 15 days of delivery are eligible for a refund. (Unwashed, unworn, unused merchandise (original tags attached)
• Items returned within 30 days of delivery will only be eligible for an online store credit. (The value of the refund is determined by the last retail price of the item as marked on this website).
• Swimwear, underwear beauty and home are final sale.
• Gifted items are only eligible for store credit. (new with tags)

Splendid cannot accommodate any exchanges at this time. Please return the original item for a refund or store credit (according to our policy guidelines).

where do i ship my return?

Returns will only be accepted with a completed Return Formor a copy of an order confirmation. Returns must be mailed to the address on the Return Form.

Return shipping address:

Splendid Online Returns
15971 Santa Ana Avenue
Fontana, CA 92337

how should i ship my return?

Follow these simple steps to return your purchase:

Step 1: Return Label

• Use the return label provided.
• Return label contains a bar code that helps us identify your items with your order so we can credit your account successfully.
•  If a circumstance arises and you do not have the return label, please reach out our customer support team: splendid@dgpb.zendesk.com for further assistance.
• RETURN LABELS are only offered for Contiguous U.S.A

Step 2: Shipping Box

• If you don’t have the original box you can use any plain, unmarked cardboard box to ship your return.
• Remove any existing shipping labels, stickers, or other materials from the shipping box.
• If the package is too large for your mail area you may drop it off at the closest FedEx location.
• You can also send your merchandise back to us at the address below, using any other traceable method and at your own expense.

when will my credit card be refunded?

Once your package has been received, your refund or store credit will be processed within 7-10 business days. If there is a refund due, a credit will be issued in the original form of payment.

If using gift card along with a credit card; please note that if returning an item, the type of credit will be automatically applied to the first form of payment.

The credit may not show up until your credit card's next monthly billing cycle. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

do you have a size chart?

Yes, please view our size chart for women, men, girls and boys.

where can i find a store near me that carries your products?

Searching for a store near you that sells our products is easy, just go to our store locator.

can you tell me when new products or special promotions are announced?

Yes. If you love Splendid but hate searching for the latest online promotions, discounts and coupon codes, we completely understand. Simply sign up for our mailing list and receive the most up-to-date information on all our current promotions, sales and special announcements.

what is the address book and how do i use it?

Registered users can store the addresses of their friends and family online, so when you want to send a gift, you don't have to search for their address...we'll hold on to it for you! Update your address book.

are the products on the website the same as in the stores?

Yes. Although our website may have a different assortment than a store in your area, the products are the same. To find a store in your area, visit our store locator.

i bought your product on ebay, is it authentic?

We have been getting complaints from customers who have purchased on eBay (or other auction/web sites) in regards to counterfeit products. To ensure you're not buying a counterfeit product, we suggest you shop on our website or from one of our authorized retailers.

is my personal and credit card information safe on your website?

Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

what is your privacy policy?

We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only. View more details on our privacy policy.