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frequently asked questions

Ordering questions

do you offer gift cards?

Yes, we do! Gift Cards can be ordered in any amount and are redeemable for merchandise on Splendid.com or in store at all Splendid locations. Gift cards cannot be redeemed for cash unless otherwise required by law. Gift cards carry no expiration date. If lost or stolen, gift cards cannot be replaced without the original sales receipt. Replacement value will be the value of the card at the time you report the loss or theft. Purchase a gift card.

why should I become a registered user?

QUICK CHECKOUT: Super fast and easy checkout process since all of your info is already saved.
E-MAIL OFFERS: With your permission, we'll send you news about our latest styles, sales and exclusive online offers.
ADDRESS BOOK: Save shipping addresses for yourself, your friends and your family in your personal address book.
Register now.

how do I change or cancel an order?

Orders for items immediately available cannot be cancelled or modified once they have been successfully submitted. We advise you to follow the return instructions included in your package, or refuse the shipment upon delivery, and it will be returned to our attention. Please allow 7 to 10 business days for your refund to be processed once it arrives to our warehouse. Once an Order has been confirmed, it cannot be cancelled.

what are my payment options?

We accept Visa, MasterCard, American Express, PayPal and our online Gift Certificates.

Will my credit card be charged immediately?

No. Your credit card will not be charged until your order is shipped. When you enter your credit card information on the final review page, we'll give you an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has been shipped and we've charged your credit card

when will my credit card be refunded?

Once your package has been received, your refund or exchange will be processed within 7-10 business days. If there is a refund due, a credit will be issued in the original form of payment.

The credit may not show up until your credit card's next monthly billing cycle. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

are purchases on this website really tax free?

We collect sales tax only in states where we have a physical presence. Currently, sales tax only applies to the states of Arizona, California, Florida, Georgia, Hawaii, Illinois, Massachusetts, North Carolina, New Jersey, Nevada, New York, Pennsylvania, Tennessee, Texas, Virginia, and Washington.

is ordering over the internet secure?

Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.


shipping questions

what are your shipping fees?

Free shipping offer valid on orders shipped in the continental United States and applies to ground shipping orders only. If you choose 2 Day or Overnight Shipping, regular charges will apply. Previous purchases are not eligible for adjustments.

To participate, simply add merchandise to your shopping cart and Free Ground Shipping will automatically be applied. You must select the "Ground Shipping" option to receive the free shipping offer.

Order Total Fedex ground
delivery in 5-7 business days
Fedex 2 day
delivery in 2-3 business days
Fedex standard overnight
delivery by next business day
1 Item Free $23.95 $33.95
2 Items Free $26.45 $36.45
3 Items Free $28.95 $38.95
4 Items Free $31.45 $41.45
5+ Items Free $33.95 $43.95

We're proud to offer international shipping. Please view our international shipping rates. Remember, shipments outside of the U.S. may be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information.

Once your package leaves our warehouse, you should receive it in about seven days. If an order is placed with us and then refused, you will be responsible for the original shipping costs, as well as any duties, taxes and/or customs charges that were incurred in shipping the package. These amounts will be subtracted from your merchandise refund. We've made every effort to minimize our international shipping charges and only charge our cost for these services.

what's the status of my order? how do i track my order?

Once you have placed an order, you can track it at any time. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.

when will my order be shipped? when will it arrive?

NOTE: Please allow up to 2 business days for processing of payment authorization, order processing and shipping/tracking of your purchase.

All orders submitted Monday through Friday by 10:00 AM PST will be processed as follows: (Excluding Saturday, Sunday and holidays)


• Ground: 3-7 business days with deliveries made Tuesday-Saturday
• Two Day: 2 business days with deliveries made Monday-Friday
• Next Day: 1 business day with deliveries made Monday-Friday

The delivery option you have chosen determines when you will receive your order. Prior to checking out, you will see several estimated arrival dates that coincide the option you have selected.

For consumer protection, all orders are subject for possible review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.

Purchases are shipped via FedEx. A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track your order's status. If you need further assistance tracking your package, please go www.fedex.com or contact FedEx directly at 1-800-GO-FEDEX and provide your tracking number.

how do i know that my order has been shipped?

When your order has been shipped, we will send you another e-mail with your tracking number and a link to where you can track it online.

what's the difference between "order date" and "ship date"?

On most websites, "Order Date" and "Ship Date" are not the same. For example, if you place an order on Friday at 11:00pm PST, your package will not ship until after the weekend. When you place an order, you'll see an "Estimated Ship Date" on the order page. If you opted for Expedited Shipping, you will receive your package two days after it ships. In some cases this does not necessarily mean two days after you placed the order. Although most orders are shipped the same or next day, please take weekends and holidays into account when considering the shipping date.

what countries do you ship to? what about duties?

We're proud to offer international shipping. View our international shipping rates. Remember, shipments outside of the U.S. may be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information.

do you ship to po boxes or apo/fpo addresses?

For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses.

if i send my package as a gift, will the recipient receive the invoice?

No, there won’t be an invoice in the package. There will be a packing slip (with items details, units for the order) but pricing will be omitted. 


returns & exchanges

what is your return policy?

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for a refund. Unwashed, unworn, unused merchandise (original tags attached) may be returned within 15 days of purchase for a refund. Merchandise returned after 15 days will only be refunded in the form of an online store credit. The value of the refund is determined by the last retail price of the item as marked on this website.

Splendid cannot accommodate automatic exchanges at this time. Please return the original item for a refund using the return instructions provided in your shipment and a new purchase can then be placed on Splendid.com. Please note that new orders are subject to merchandise availability.

where do i ship my return?

Returns will only be accepted with a completed Return Form. Returns must be mailed to the address on the Return Form.

Return shipping address:

ATTN: ECOM Return Dept.

15971 Santa Ana Avenue

Fontana, CA 92337

how should i ship my return?

Easy as 1,2,3!

  1. Fill out the Return Form included in your package.
  2. Please make sure to enter a return reason code and place the completed form in the box. Pack and seal your box securely, in the original package if possible.
  3. Attach the pre-paid, pre-addressed SmartPost Return Label to the outside of the box and place it with your outgoing mail for pickup by the United States Postal Service. If the package is too large for your mail area you may drop it off at the closest United States Post Office or FedEx location. No additional postage required!
  4. This service is only available in the United States. You may also send the merchandise back using any other traceable method, at your expense. We recommend using a carrier who will provide a tracking number to ensure your package does not get lost. Packages must be returned prepaid. We do not accept COD.
  5. Your refund / credit will be processed within 7-10 business days. If there is a refund due, a credit will be issued in the original form of payment. Online store credits will be issued via email.

Please keep your return tracking number handy!

Return shipping address:

ATTN: ECOM Return Dept.

15971 Santa Ana Avenue

Fontana, CA 92337

when will my credit card be refunded?

Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.

The credit may not show up until your credit card's next monthly billing cycle. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.


miscellaneous questions

do you have a size chart?

Yes, please view our size chart for women, men, girls and boys.

where can i find a store near me that carries your products?

Searching for a store near you that sells our products is easy, just go to our Store Locator page.

can you tell me when new products or special promotions are announced?

Yes. If you love Splendid but hate searching for the latest online promotions, discounts and coupon codes, we completely understand. Simply sign up for our mailing list and receive the most up-to-date information on all our current promotions, sales and special announcements.

what is the address book and how do i use it?

Registered users can store the addresses of their friends and family online, so when you want to send a gift, you don't have to search for their address...we'll hold on to it for you! Update your address book.

are the products on the website the same as in the stores?

Yes. Although our website may have a different assortment than a store in your area, the products are the same. To find a store in your area, visit our Store Locator page.

i bought your product on ebay, is it authentic?

We have been getting complaints from customers who have purchased on eBay (or other auction/web sites) in regards to counterfeit products. To ensure you're not buying a counterfeit product, we suggest you shop on our website or from one of our authorized retailers.

is my personal and credit card information safe on your website?

Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

what is your privacy policy?

We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only. View more details on our privacy policy.

Apparel

Size   Bust Waist Hip
XS 0-2 32.5" 25" 35"
S 2-4 35" 26.5" 36.5"
M 6-8 35.5" 28" 38"
L 10-12 37.5" 30" 40"
XL 14-16 39.5" 32 42"

Shoes

US EU
5 35
5.5 35.5
6 36
6.5 36.5/37
7 37/37.5
7.5 37.5/38
8 38/38.5
8.5 39/39.5
9 39.5/40
10 40.5/41
10.5 41/41.5
11 41.5/42

Apparel

Size Chest Waist Sleeve Length
S 38.5" 30" 25"
M 41" 32.5" 25.5"
L 43.5" 35" 27"
XL 46" 37.5" 26.5"
XXL 48.5" 40" 32"

Woven Bottoms

US EU
30 31.5"
32 32"
34 32.5"
36 33"
38 33.5"

Youth

Size Weight Height Chest Waist
7/8 50-60 lbs 50 - 54" 28" 23"
10 61-74 lbs 55 - 59" 29.5" 24.5"
12 75-80 lbs 60 - 64" 31" 26"
14 81-96 lbs 65" 32.5" 27.5"

Toddler

Size Weight Height Chest Waist
2T 27.5-30.5 lbs 33 - 36" 30.5" 19.5"
3T 31.5-34.5 lbs 37 - 39" 22" 21"
4T 35.5-39.5 lbs 40 - 42" 23.5" 22.5"
4/5 42-44.5 lbs 37 - 40" 24" 21.5"
5/6 45-46.5 lbs 41 - 44" 25" 22.5"
6x 47-48.5 lbs 45 - 48" 26" 23.5"

Baby

Size Weight Length
0-3 mos up to 11 lbs up to 22"
3-6 mos 12-17 lbs 23-27"
6-12 mos 18-22 lbs 28-29"
12-18 mos 23-27 lbs 30-31"
18-24 mos 28-30 lbs 32-33"

Youth

Size Weight Height Chest Waist
8 60-70 lbs 50 - 54" 29.5" 23.5"
10 71-80 lbs 55 - 59" 31" 25"
12 81-90 lbs 60 - 64" 32.5" 26.5"
14 91-110 lbs 65" 34" 28"
16 110-125 lbs 67" 35.5" 29.5"

Toddler

Size Weight Height Chest Waist
2T 27.5-30.5 lbs 33 - 36" 30.5" 19.5"
3T 31.5-34.5 lbs 37 - 39" 22" 21"
4T 35.5-39.5 lbs 40 - 42" 23.5" 22.5"
4/5 42-44.5 lbs 37 - 40" 24" 21.5"
5/6 45-46.5 lbs 41 - 44" 25" 22.5"
6x 47-48.5 lbs 45 - 48" 26" 23.5"

Baby

Size Weight Length
0-3 mos up to 11 lbs up to 22"
3-6 mos 12-17 lbs 23-27"
6-12 mos 18-22 lbs 28-29"
12-18 mos 23-27 lbs 30-31"
18-24 mos 28-30 lbs 32-33"