frequently asked questions

what's the status of my order? how do i track my order?

For status or order tracking information, click here .

Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.

when will my order be shipped? when will it arrive?

It can take up to 2-4 business days to ship your order.

• This includes: payment authorization, order fulfillment and finalizing shipping/tracking details of your order.

• Excluding Saturday, Sunday and holidays

• All orders submitted Monday through Friday by 10:00 AM PST will take precedence on orders placed after this time frame.

The delivery option you have chosen determines when you will receive your order once it has shipped.

For consumer protection, all orders are subject for possible review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.

Please note that ground orders will be shipped via UPS and delivered by UPS Surepost. Expedited orders will be shipped via UPS. A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track your order's status. If you need further assistance tracking your package, please visit www.ups.com or contact UPS directly at 1-800-742-5877 and provide your tracking number. 

what is your return policy? do you offer exchanges?

Items returned within 30 days of purchase are eligible for a refund. Please note:

• Items must be unwashed, unworn, unused merchandise (original tags attached).
• Swimwear, underwear, beauty, and home are final sale and cannot be returned or exchanged.
• Gifted items are only eligible for store credit (new with tags).
• Merchandise received after the 30 days will only be accepted at our discretion for a store credit.

We guarantee our merchandise to be free of manufacturing defects. If you feel you have received a defective item, this will need to be reviewed by our internal operations team. For further assistance, please reach out to our customer support team here.

Splendid cannot accommodate any exchanges at this time. Please return the original item for a refund or store credit (according to our policy guidelines).

where do i ship my return?

Introducing a new and improved returns process, making it easier than ever before to shop Splendid online.

To initiate a return, simply visit our online return portal, where you can print a prepaid return label. Then package the items for return and ship back via UPS.

Returning a gift or international order? Please email us at splendid@dgpb.zendesk.com for assistance.

when will my credit card be refunded?

Once your package has been received, your refund or store credit will be processed within 7-10 business days. If there is a refund due, a credit will be issued in the original form of payment.

If using gift card along with a credit card; please note that if returning an item, the credit will first be applied to the credit card and the balance on the gift card.

The credit may not show up until your credit card's next monthly billing cycle. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

do you accept international returns?

International customers may return merchandise by any traceable method at their own expense. We recommend using UPS who will provide a tracking number to ensure your package does not get lost. Packages must be returned prepaid. We do not accept COD. Please email customer service at splendid@dgpb.zendesk.com before mailing your return.

can I return a gift?

Gifted items are only eligible for store credit. (Required: new with tags, with a proof of purchase or gift receipt). Please email us at splendid@dgpb.zendesk.com for assistance.

miscellaneous questions