We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. We want our customers to buy their gifts from Splendid with confidence so we will be extending our normal return policy for the holidays. Purchases made from November 13, 2015 through December 22, 2015 can be returned or exchanged until January 15, 2016. As with our normal 14-day return policy, merchandise must be returned in new, unworn condition with all original tags attached.
Swimwear, underwear, and beauty cannot be returned or exchanged. Styles marked as Final Sale cannot be returned or exchanged.
Please note merchandise purchased from other retailers, including department stores or specialty stores must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer.
Returning an Online Purchase
We want you to love what you ordered, but if something isn't right, let us know.
Follow these simple steps to return your purchase.
Step 2: Original Packaging
Pack and seal your box securely, in the original package if possible.
Step 3: Shipping Box
5500 S. Boyle Ave.
Vernon, CA 90058
Once your package has been received, your refund will be processed within seven business days. If there is a refund due, a credit will be issued in the original form of payment. If you have any questions please contact our customer service team at 888.290.1385 or at firstname.lastname@example.org.
Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.
The credit may not show up until your credit card's next monthly billing cycle. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.