Return Policy


What is your return/exchange policy?

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Unwashed, unworn, unused or defective merchandise may be returned within 14 days after purchase for an exchange or refund. Merchandise received after 14 days will only be accepted at our discretion for an online store credit. The return/exchange value is determined by the last retail price of the item.

Swimwear and Undies are final sale, and cannot be returned or exchanged.

Please note merchandise purchased from other retailers, including department stores or specialty stores must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer.

Returns & Exchanges will only be accepted with a completed return form. Log into your account, click on "View Order" and on the following page click on the Print: Return or Exchange Form link. Follow the easy steps, print the form and include it in your return box. All returns must have the Invoice in order to process the return.

 
Where do I ship my return or exchange? How should I ship my return or exchange?

Returning an Online Purchase
We want you to love what you ordered, but if something isn't right, let us know.

▪ If you ordered from our website you can return items by mail within 14 days of your order date.
▪ There are no returns on final sale merchandise.
▪ This return process is only offered for orders within the USA.

Follow these simple steps to return your purchase.
Step 1: Complete Your Returns Form

▪Log into your account and go to your order history. Select the order in question and then click the “Return or Exchange Form” link. Follow the easy steps, print the form and include it in your return package.

Step 2: Original Packaging
Pack and seal your box securely, in the original package if possible.

▪ Products must be returned in the original packaging. The original packaging contains a bar code that helps us identify your items with your order so we can credit your account successfully. If a circumstance arises and you do not have the original packaging, which includes the bar code, please print out your order confirmation email and include it in your shipping box.

Step 3: Shipping Box

▪ Pack and seal your box securely, in the original package if possible. If you don’t have the original box you can use any plain, unmarked cardboard box to ship your return.
▪ Remove any existing shipping labels, stickers, or other materials from the shipping box.
▪ Please use the prepaid pre-addressed return label on your packing slip and attach it to the shipping box.
▪ Take your package to any authorized FedEx location or call FedEx for a pick up at 1-800-463-3339. ▪ You can also send your merchandise back to us at the address below, using any other traceable method and at your own expense.

Splendid Returns
5500 S. Boyle Ave.
Vernon, CA 90058

Once your package has been received, your refund will be processed within seven business days. If there is a refund due, a credit will be issued in the original form of payment. If you have any questions please contact our customer service team at 1-888-290-1385 or at customerservice@shop.splendid.com.


When will my credit card be refunded?

Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.

The credit may not show up until your credit card's next monthly billing cycle. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.